Virtual Restaurant Management AB (VRM) is a leader in the development of virtual franchise concepts and constantly strives to improve its business processes in order to offer its customers the best possible service. To effectively manage its growth and ever-expanding customer base, the company turned to us with the need to optimize its CRM tool.
After a thorough analysis of VRM’s existing systems and processes, we designed and implemented a brand-new CRM tool tailored to their unique needs. This update included, among other things:
We are proud to count Virtual Restaurant Management AB among our prominent clients and look forward to more opportunities to help them grow and thrive in the future.
For VRM, the project was not just about bringing customer data together in one place. It was about creating a workflow that could support the company’s continued growth. Through a custom-built CRM with an integrated customer portal, invoicing, PDF parsing, SMS communication and case management, several business-critical processes could be connected in one unified system.
The result was a more automated and transparent platform where internal processes can be handled faster, in a more structured way and with less manual administration.
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