With a service agreement from ScriptSector, you don’t have to worry about your digital product. We handle everything from monitoring and bug fixes to ongoing development.
The agreement covers ongoing operations, support, maintenance, and bug fixes to keep your digital solution running smoothly and securely.
We manage the environment your system runs in and monitor availability and core functionality.
Any deviations from the originally documented functionality are resolved within the fixed monthly fee.
We provide and manage backups according to established internal procedures.
Staffed support Monday to Friday, 8:00 AM–5:00 PM, excluding public holidays.
We prioritize incidents together with you and maintain an open, professional dialogue.
Announced at least 2 business days in advance and scheduled outside office hours whenever possible.
We classify every case into one of four priority levels. The greater the business impact, the faster the response and resolution target.
| Priority | Description | Response / Solution |
|---|---|---|
| P1 - Critical | System down or severely impacted | 2 h / 8 h |
| P2 - High | Major feature out of service | 4 h / 2 days |
| P3 - Normal | Limited impact | 1 day / 5 days |
| P4 - Request | Requests, minor adjustments | 1 day / Planned |
A website or app is typically a living product that needs ongoing updates and development.
Book a free consultation and we'll walk through your app or platform together, your current needs, and which level of support and hosting suits you best.
With a clear service agreement, you get predictable support, reliable hosting, and quick help whenever something comes up.
